Our Advising Model

The School of New and Continuing Studies (NCS) developed an advising model to better meet the needs of adult learners in hybrid and online programs. In the dual model, students have access to a faculty mentor in their major program and a professional advisor in a centralized advising office. Both faculty mentors and centralized professional advisors advise students concurrently throughout students’ tenure at the school.

Supporting student success and persistence is our highest priority. NCS utilizes Starfish (student retention software) as a communication and retention-tracking tool, but high-touch advising, community-building, and responsiveness to student issues are the most effective methods of supporting student success, retention, and persistence.


Faculty Mentor Responsibilities

  • Promote Student-faculty interaction

  • Integrate students into the major program community

  • Encourage engagement in curricular and co-curricular opportunities in the major discipline

  • Provide guidance in the disciplinary and professional development

Professional Advisor Responsibilities

  • Guide general education planning and assist with major and minor selection for students

  • Connect students to campus community and opportunities

  • Provide support to and intervention for students

  • Provide accurate policy and procedure information

Shared Responsibilities

  • Ask students to reflect on their experiences and consider their impact on their educational goals, plan and progress.

  • Challenge students to strive for excellence personally and academically.

  • Encourage students to take responsibility for their own learning and progress.

  • Ask students to practice positive decision-making and problem-solving skills.

  • Respond to student questions and concerns, presenting options and guiding their decision-making.

  • Advocate for students within the department, college, and university.

Our model encourages collaboration between professional advisors and faculty.



NCS Student Responsibilities

  • Newly admitted degree seeking students are required to meet with both their faculty mentors and professional advisors before registering for their second quarter. All new degree seeking students will have a mandatory advising hold on their record. The advising hold can only be removed by their professional advisor.

  • Students are required to speak with a professional advisor in order to declare a new major or minor.

  • All students are expected to meet with their faculty mentor once a year.

  • All graduating seniors must meet with a professional advisor to finalize their academic plan and fill out a graduation application. Degree-seeking students will have an advising hold placed on their account the quarter after they have earned 135 credits.

  • Students on probation must meet with a professional advisor to discuss their status and success strategies every quarter before registering for the next quarter.